Smartcards
HBL ICT are the local RA for smartcard services across Hertfordshire. If you require support, please contact the team as soon as possible for assistance.
Reasons to contact HBL ICT RA:
- Identity checks of prospective smartcard users and issuing smart cards.
- Unlocking /renewal of Smartcards.
- Assigning an appropriate access profile to the health professional’s role approved by the employing organisation.
- Training and support of smart card users.
- Require smartcard readers.
- Require a name change.
- Are leaving an organisation.
- If you Want to become a local smartcard administrator/ID checker.
Email: Hblict.ra@nhs.net (First line of contact)
Website: https://www.hblict.nhs.uk/
Tel: 01707 446551 (For urgent issues)
For any compliments or complaints please contact:
Waseem Khan – waseem.khan1@nhs.net
07769145573 (Access & RA Manager)
Please print the below leaflet and keep within the pharmacy to refer back to, when required.
This service is available to staff with email addresses linked to their smartcard profiles, eliminating the need for a visit to the Registration Authority, of taking your smartcard to an approved RA sponsor.
The service is accessible via a direct link: https://digital.nhs.uk/unlock
Further information on national arrangements for NHS Smartcards and information about how to administer them can be found on the CPE website.



