Innovation hub
The Innovation Hub Best Practice Series showcases real examples of innovation, effective ways of working and service excellence from community pharmacies across Hertfordshire.
Each video and case study highlights how pharmacy teams are improving patient care, embedding NHS services, developing their workforce, collaborating with the wider healthcare system and enhancing efficiency in everyday practice within the ever adapting community pharmacy landscape.
By sharing practical experiences and successful approaches, the innovation hub aims to inspire learning, encourage the exchange of ideas and support community pharmacies in delivering high-quality, patient-centred care.
Disclaimer:
The examples featured reflect the experience of individual pharmacies locally within Hertfordshire and are intended to support shared learning.
They do not constitute formal guidance or endorsement by Community Pharmacy Hertfordshire. Any products, software, equipment or commercial organisations mentioned are included for illustrative purposes only and do not represent an endorsement or recommendation.
Hypertension Case-Finding Service (HCFS)
Empowering Patients: How Wellswood engages their community
In this video and case study, Wellswood Pharmacy shares how they deliver the NHS Hypertension Case Finding Service, highlighting practical approaches, innovations and best practice that support high-quality patient care and efficient service delivery.
Pharmacy Contraception Service (PCS)
Bridging Knowledge and choice: The pharmacist’s role in Contraception
In this case study Mo from Archer pharmacy, focuses on the aim to bring awareness of the PCS service, accessibility and empowering patient choice. As well as the impact team upskilling has had on integrating this approach into other services that the pharmacy offers.
Pharmacy Contraception Service (PCS) – Managing your time successfully
In this case study Hana from Superdrug pharmacy Hemel, focuses on the ways in which she has successfully integrated the contraception service into her daily workload whilst allowing sufficient consultation time for the initiation element of the service.
In this video, S.L. Anderson Chemist shares how they deliver the NHS Contraception Service, highlighting practical approaches, innovations and best practice that support high-quality patient care and efficient service delivery.
In this video, Great Ashby Pharmacy shares how its pharmacy team has embedded the Pharmacy Contraception Service into everyday practice. Through proactive patient engagement, effective teamwork and a whole-team approach, the pharmacy demonstrates how identifying and recruiting eligible patients can increase service uptake and improve access to contraception within the local community.
Pharmacy Best Practice
Best-Practice-in-Action-Effective-Signposting-to-Pharmacy-Services-at-Trinity-Pharmacy-V1.3.pdf
In this case study Trinity Pharmacy demonstrates the challenges with signposting to services that presented and how they overcame this with the aim to better connect patients with
appropriate pharmacy services whilst using a practical and team approach.
Winners of the 2026 Community Pharmacy Hertfordshire Awards 🏆
In this video, Hatul Shah from Riverside Pharmacy shares how they deliver community pharmacy services, highlighting practical approaches, innovations and best practice that support high-quality patient care and efficient service delivery withing the evolving pharmacy landscape.
In this video, Wellswood Pharmacy shares practical approaches, innovations and best practice that support high-quality pharmacy practice and maximise efficiency in the delivery of patient care and pharmacy services. Focusing on new software’s which are supporting their expansion project.
In this video, CareRX Pharmacy shares how its pharmacy team works together to deliver high-quality care for its local community. By highlighting teamwork, collaboration and effective ways of working, this video demonstrates how every member of the pharmacy team contributes to delivering safe, efficient and patient-centred services.
In this video, Alpesh Patel from Crescent Pharmacy shares how its pharmacy team works together to deliver high-quality care for its local community. By highlighting teamwork, collaboration and effective ways of working, this video demonstrates how every member of the pharmacy team contributes to delivering safe, efficient and patient-centred services.
In this video, Bhavin Patel from S. L. Anderson shares how it embraces new NHS services by integrating them into everyday workflow rather than treating them as additional tasks. Through effective planning, team engagement and a willingness to adapt, the pharmacy demonstrates how embedding new services into routine practice can improve efficiency, enhance patient care and support the long-term development of the pharmacy.
Pharmacy First Service (PF)
In this video, Graham Phillips from Letchworth Pharmacy shares how they serve their local population health needs whilst putting focus on evolving his pharmacy team.
In this video, Zahra Kolahi from Tesco Pharmacy Potters Bar shares how its pharmacy team works collaboratively with GP practices and other healthcare professionals to ensure patients receive the right care at the right time. By building strong relationships, maintaining effective communication and promoting pharmacy services, the team demonstrates how integrated working can improve patient access, support better health outcomes and ensure patients benefit from the full range of services available through community pharmacy.
