The Best Practice Series showcases real examples of innovation, effective ways of working and service excellence from community pharmacies across our area. Each video highlights how pharmacy teams are improving patient care, embedding NHS services, developing their workforce, collaborating with the wider healthcare system and enhancing efficiency in everyday practice.

By sharing practical experiences and successful approaches, this series aims to inspire learning, encourage the exchange of ideas and support community pharmacies in delivering high-quality, patient-centred care.

The examples featured reflect the experience of individual pharmacies and are intended to support shared learning. They do not constitute formal guidance or endorsement by Community Pharmacy Hertfordshire. Any products, software, equipment or commercial organisations mentioned are included for illustrative purposes only and do not represent an endorsement or recommendation.

Wellswood Pharmacy-Hypertension Case finding

In this video, Wellswood Pharmacy shares how they deliver the NHS Hypertension Case Finding Service, highlighting practical approaches, innovations and best practice that support high-quality patient care and efficient service delivery.

S. L Anderson Chemist- Contraception Service

In this video, S.L. Anderson Chemist shares how they deliver the NHS Contraception Service, highlighting practical approaches, innovations and best practice that support high-quality patient care and efficient service delivery.

Riverside Pharmacy – 2026 CPH Pharmacy of the Year

In this video, Hatul Shah from Riverside Pharmacy shares how they deliver community pharmacy services, highlighting practical approaches, innovations and best practice that support high-quality patient care and efficient service delivery.

Letchworth Pharmacy – Pharmacy First

In this video, Graham Phillips from Letchworth Pharmacy shares how they serve their local population health needs.

Wellswood Pharmacy – Pharmacy Practice

In this video, Wellswood Pharmacy shares practical approaches, innovations and best practice that support high-quality pharmacy practice and maximise efficiency in the delivery of patient care and pharmacy services.

CareRX Pharmacy – Pharmacy Practice

In this video, CareRX Pharmacy shares how its pharmacy team works together to deliver high-quality care for its local community. By highlighting teamwork, collaboration and effective ways of working, this video demonstrates how every member of the pharmacy team contributes to delivering safe, efficient and patient-centred services.

Crescent Pharmacy – Pharmacy Practice

In this video, CareRX Pharmacy shares how its pharmacy team works together to deliver high-quality care for its local community. By highlighting teamwork, collaboration and effective ways of working, this video demonstrates how every member of the pharmacy team contributes to delivering safe, efficient and patient-centred services.

Great Ashby Pharmacy -Contraception

In this video, Great Ashby Pharmacy shares how its pharmacy team has embedded the Pharmacy Contraception Service into everyday practice. Through proactive patient engagement, effective teamwork and a whole-team approach, the pharmacy demonstrates how identifying and recruiting eligible patients can increase service uptake and improve access to contraception within the local community.

S. L. Anderson Pharmacy – Pharmacy Practice

In this video, S. L. Anderson shares how it embraces new NHS services by integrating them into everyday workflow rather than treating them as additional tasks. Through effective planning, team engagement and a willingness to adapt, the pharmacy demonstrates how embedding new services into routine practice can improve efficiency, enhance patient care and support the long-term development of the pharmacy.

Tesco Pharmacy Potters Bar – Pharmacy First

In this video, Tesco Pharmacy Potters Bar shares how its pharmacy team works collaboratively with GP practices and other healthcare professionals to ensure patients receive the right care at the right time. By building strong relationships, maintaining effective communication and promoting pharmacy services, the team demonstrates how integrated working can improve patient access, support better health outcomes and ensure patients benefit from the full range of services available through community pharmacy.