Important Contact Details
Updated: 13 July 2026
Hertfordshire & West Essex Integrated Care Board (HWE ICB) – Pharmacy Contract Team
- Contractual queries
- Opening hours
- Temporary closures
- Pharmacy applications and notifications
- Enhanced services
Community Pharmacy Hertfordshire
- Local contractor support
- CPCF and service queries
- Training and events
- Contractor representation
Directory of Services (DoS)
- Update service information
- DoS queries
Registration Authority (Smartcards)
📧 Hblict.ra@nhs.net
☎ 01707 685555
Electronic Prescription Service (EPS)
https://www.hblict.nhs.uk/eps/
NHS Profile Manager
- Update NHS website profile
- Update opening hours
- Update Directory of Services profile
NHSBSA Information Services
Clinical Waste Contract Management (Anenta Ltd)
Report:
- Missed collections
- Additional bins
- Container issues
- Service enquiries
☎ 03301 222 143
Or raise a request through the Vector Portal. More information can be found here.
Controlled Drug Reporting
https://www.cdreporting.co.uk
Technical Helpdesk
📧 england.cdreportingtechnicalhelpdesk@nhs.net
Controlled Drugs Accountable Officer
📧 england.ea-cdao@nhs.net
Drug & Alcohol Services
📧 Herts@cgl.org.uk
Stop Smoking Service
📧 HealthImprovementService@hertfordshire.gov.uk
Sexual Health Service
📧 PublicHealth@hertfordshire.gov.uk
From 1 November 2025, interpreting and translation services for primary care are provided by:
- Absolute Interpreting & Translations
- Sign Solutions
Resources, user guides, Practice IDs and provider contact details are available via TeamNet.
Absolute Interpreting
From 1 November 2025, the Integrated Care Board (ICB) has commissioned two new providers to deliver spoken and non-spoken interpreting and translation services across primary care:
- Absolute Interpreting & Translations
- Sign Solutions
Pharmacy contractors can access guidance and supporting resources via the TeamNet link here. Resources include:
- Absolute Interpreting & Translations user guides
- Sign Solutions step-by-step guide
- List of Practice IDs
- Information on how to access services
- Provider contact details for any queries
Absolute Interpreting & Translations – Key Access Information
Written translations
- Email requests to interpreting@absolute-interpreting.co.uk.
- Quote Account ID: 17340 and your Practice ID.
- Further information is available in the user guide.
Pre-booked telephone interpreting (via the booking portal)
- Account ID: 32320
- You will also be asked to enter your Practice ID.
Face-to-face interpreting (via the booking portal)
- Account ID: 32320
- You will also be asked to enter your Practice ID.
On-demand telephone interpreting
- PIN: 4679821
- You will also be asked to enter your Practice ID.
Please ensure you have your Practice ID available when requesting interpreting or translation services. If you require further assistance, please refer to the guidance available on TeamNet or contact the relevant provider using the contact details provided in the user guides.
DBS applications for community pharmacy are provided by Hertfordshire County Council.
📧 hertsdbs@hertfordshire.gov.uk
☎ 01438 844088
In addition, CPH strongly encourage that once you have received the updated DBS check from HCC, to then register for the update service online (https://www.gov.uk/dbs-update-service). It is cheaper than renewing on a three yearly basis with no additional administration costs.
Information on pharmacy opening hours, changes to core and supplementary hours, and temporary pharmacy closures is available on the Opening Hours and Pharmacy Closures webpages.
NHS England Regional Pharmacist
William Rial
📧 William.rial@nhs.net
East of England Local Pharmacy Network (LPN)
📧 england.eastpharmacylpns@nhs.net
Health Protection Team
https://www.gov.uk/health-protection-team
Local Resilience Forum
https://www.gov.uk/guidance/local-resilience-forums-contact-details
