IMPORTANT INFORMATION AND ACTION Change to Hazardous/Clinical Waste Management

Community Pharmacies will have received an email from NHSE&I on 3 December 2021 informing you all that following a successful procurement process led by the national team they have appointed Anenta Ltd as the new managing agent for waste contracts for NHS England East of England region Pharmacies.

With effect from 6 December 2021, Anenta Ltd will manage the contracts for clinical waste collections from GP practices sites and returned medicines from community pharmacies. In addition, they will also provide support to those GP practices and Community pharmacies who are providing the Covid vaccination service. You will continue to get collections from your current waste contractor, however all queries related to waste management must now go to Anenta. Anenta will be your single point of contact for clinical and pharmaceutical waste issues.

In order for Anenta to deliver on all aspects of the services procured and to assist you and NHS England and Improvement, it is imperative that you complete a short online form confirming the details of your premises from 6 December 2021. These details will be used to link you to pre-existing information held within Anenta’s online platform (Vector) to give you full access. Please complete all fields within the form found by going to the following URL:

Once complete, you will receive an immediate confirmation of completion to the email address entered in the form. A subsequent email will follow advising you that your online account with Anenta is available to access. Accessing Vector is extremely easy with no passwords required and is a secure and fully auditable communication and management system used to manage waste contracts and deliver effective service to you. Anenta are utilising new, yet secure access protocols, which enhances the user experience. All issues and queries should be logged within this system.

Important Contact details
For urgent collections or additional stock please contact Anenta: Tel: 03301 222 143

Email: or open a service ticket within your online account at