Make Every Contact Count (MECC)

Hertfordshire County Council has developed an information e-learning package which uses a simple framework, to ask, advise and assist to encourage brief conversations with older adults about some key issues.

This information e-learning package can be accessed at Herts Direct

This information package is aimed at staff or volunteers across Hertfordshire who have contact with older adults in their own homes. However those working with older adults in other settings may also find the information useful. If as many volunteers and staff as possible use opportunities to make every contact count with older adults, together we can make a difference to people’s lives.

The seven areas covered in the information package are:

  • Preventing falls
  • Making sure homes are safe
  • Making sure homes are warm
  • Preventing feeling alone
  • Ensuring good nutrition
  • Preventing dehydration
  • Encouraging physical activity


Virtual Patient 

Virtual Patient is an interactive training tool providing a scenario which enables you to play the role of health care professional discussing general health and lifestyle (smoking, alcohol, physical activity and weight) with a virtual patient who is being seen for a routine appointment with your service.

To interact with the patient, you must select from multiple choice options. The virtual patient will then respond with audio and body language. After the patient response, you can then choose from multiple choice options again. During the consultation, resources may become available to view in an inventory.

The duration of the consultation with the virtual patient will depend upon the choices you make, but should take a maximum of (10) minutes.

Make Every Contact Count - training dates 2023/24

Please book on to one of Hertfordshire Health Improvement Service (HHIS) courses:

  • Making Every Contact Count (MECC) Plus Training
  • MECC Training
  • MECC Lite Training

View details here.