Important Contact Details
Updated: 12 July 2023
DBS checks are provided by Hertfordshire County Council (HCC). Please contact hertsdbs@hertfordshire.gov.uk or by calling the admin team on 01438 844088 who will put you in contact with the right person to arrange this.
In addition, CPH strongly encourage that once you have received the updated DBS check from HCC, to then register for the update service online (https://www.gov.uk/dbs-update-service). It is cheaper than renewing on a three yearly basis with no additional administration costs. Please note there is a charge for this service.
In the event of a temporary suspension, please use the following link to access the new ‘Annex 18 – Temporary suspension of services’ form NHS England » Pharmacy template forms. When filling out the form please ensure each part is completed and all appropriate boxes ticked.
Interpreting and translation services are available for you to access on behalf of your patients to assist with NHS appointments and are funded by your local ICB. These services are available across the region (Cambridgeshire and Peterborough, Suffolk & North East Essex, Mid & South Essex, Herts & West Essex, Norfolk and Waveney and Bedford, Luton & Milton Keynes) and are provided by:
DA Languages for spoken languages – Award Winning Translation Agency | DA Languages
Language Empire for non-spoken languages – https://www.language-empire.net/
| Provider | DA Languages – Spoken Languages | Language Empire – Non-Spoken Languages |
| Interpreting | Multi-lingual
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These services are for appointments where NHS treatment is provided and should not be used for private appointments.
These services have been commissioned to support the Accessible Information Standard (2016) which aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support, to enhance communication with services.
All organisations that provide NHS care or adult social care are required to follow the Accessible Information Standard, including primary care practices. To meet the Accessible Information Standard, primary care organisations are required do five things:
- Ask people if they have any information or communication needs, and find out how to meet their needs.
- Record those needs clearly.
- Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
- Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
To make a booking please use the following contact details:
DA Languages and Language Empire
| Portal Access | |
| Portal | admin@dalanguages.co.uk |
| Bookings | |
| Telephone | telephoneinterpreting@dalanguages.co.uk |
| Video interpreting | vri@dalanguages.co.uk |
| Face-to-face | teamsouth@dalanguages.co.uk |
| Written translation | maria.torres@dalanguages.co.uk |
| Out of Hours | outofhours@dalanguages.co.uk |
All bookings need to be requested via the online booking portal Login to LE LSM Client Portal (language-empire.net) which practices should all have login details for. If you require confirmation of your login please e-mail bookings@empire-groupuk.com including the full practice name and address.
