Pharmacy First claims and payments

Some pharmacy owners are continuing to identify issues with the Pharmacy First service figures within the MYS portal, which are not matching the number of consultations completed within their Pharmacy First IT system.

This week, CPE has been supporting pharmacy owners and system suppliers to address these issues.

Where a pharmacy owner has identified a discrepancy, we advise them to log a support ticket with their IT system supplier, setting out the discrepancy in the numbers and including screenshots of the relevant consultation totals from within their Pharmacy First IT system and from MYS.

Further information is on the CPE website.