NHS IT Resource
NHSmail – keeping your account active
To increase the security of the NHSmail system, personal NHSmail accounts which are not used for 30 days will be marked inactive and inactive accounts which are not activated within the following 30 days will be deleted. See further details on the CPE website.
For further guidance on nhs.net email requirements, please visit the CPE website
If you need to:
- Register any of your Staff to use NHS mail sponsored by your pharmacy
- Reset passwords or
- Amend any personal details
please contact nhspharmacy.registration@nhs.net with the following information:
- Trading Name of Pharmacy:
- Owner’s Name:
- Address (premises NHSmail/Personal address changes will apply to):
- Postcode:
- Pharmacy ODS code:
- Pharmacy Telephone Number:
- Current Pharmacy Email Address:
Please note: Pharmacy contractors with multiple pharmacies may submit this information via one single communication providing details for each pharmacy premises or individual that requires changes. Further details will be requested to identify the number of staff personal email addresses required for each pharmacy including regular locum staff.
If you experience issues with your NHS shared mail please contact the NHS Mail Helpdesk in the first instance for any Pharmacy Admin queries (password resets, adding/removing access, marking as leaver/joiner) on the below contact details:
Email address: helpdesk@nhs.net
Phone number: 0333 200 1133
